To help us investigate, email info@helveticag.com and use the word Complaint in the subject line.
Account or service complaints
Please provide your name, Helvetic reference number, the reason for your complaint, relevant dates and the outcome you are seeking. Do not send highly sensitive documents through ordinary email unless we request them through an approved method.
We will acknowledge the complaint, review the relevant account information and communication history, and respond as soon as reasonably possible. Where practical, the review will be handled by someone who was not directly responsible for the matter complained about.
Data-protection concerns
You may also contact us to request access to personal information, ask for inaccurate information to be corrected, raise an objection or concern, or exercise another right available under applicable data-protection law.
Write to:
Privacy Team
Helvetic Credit Solutions AG
Zentralstrasse 44
6003 Luzern
Switzerland
info@helveticag.com
We may request reasonable additional information to confirm your identity. Please do not send a copy of an identity document unless we specifically ask for it and provide an appropriate method.
External data-protection complaint
We encourage you to contact Helvetic first so we have an opportunity to investigate. If you remain dissatisfied, you may report a potential data-protection violation to the Swiss Federal Data Protection and Information Commissioner (FDPIC).
Where the EU General Data Protection Regulation applies, you may also have the right to lodge a complaint with the competent supervisory authority in the EU or EEA country where you live, work or believe an infringement occurred.