+41 41 558 16 01info@helveticag.com
Account assistance

Received a letter or email from Helvetic? Start here.

We are here to help you understand why we contacted you, review relevant information and discuss the appropriate next steps.

Please have the Helvetic reference number shown on our correspondence available when contacting us.

Ask about an account

We can explain the reason for contact, the client involved and the information currently available to us.

Provide insurance information

If insurance may apply to your healthcare account, we can explain what information is needed and assist you through the claims process.

Correct or dispute information

Tell us what you believe is inaccurate and provide a brief explanation. We will review the matter and may request supporting information.

Discuss payment options

We can discuss available payment or arrangement options based on the account.

Raise a service complaint

If you are unhappy with how the matter has been handled, we will arrange for your complaint to be reviewed.

Make a privacy request

You may ask about the personal information we hold, request a correction or raise a data-protection concern.

Protect sensitive information

For an initial contact, provide only your name, country, Helvetic reference number and a short explanation of your enquiry.

Please do not send through general email: medical records, passports or identity cards, complete payment-card information, online banking credentials or other highly sensitive documents. We will advise you if documents are necessary and how they should be sent.

Contact us

Have your reference number ready

The Helvetic reference number appears on the correspondence you received and helps us locate the correct matter.

Email: info@helveticag.comTelephone: +41 41 558 16 01
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